Terms and conditions

Bookings and cancellation

Multi day tours

All our tours are booked online. Your booking is confirmed when you have received a confirmation and paid the 25% deposit. The full amount should be paid 45 days prior your arrival.

The 25 % deposit is non refundable if you cancel your trip.

If you need to cancel your trip of any reason the following applies:

  • Cancellations between the day of booking and 46 days before arrival will be charged at 25% of the booking’s total amount.
  • Cancellations between 45 days and 31 days before arrival will be charged at 50% of the booking’s total amount.
  • Cancellations between 30 days and 15 days before arrival will be charged at 75% of the booking’s total amount.
  • Cancellations within 14 days of arrival will be charged at 100% of the booking’s total amount.

If we of any reason have to cancel your trip you will be offered the same or similar tour at another date or get 100% refund.

 

One day tours

For one day tours we ask for full payment at the time of booking.

If you need to cancel your trip of any reason the following applies:

  • Cancellations between the day of booking and 46 days before arrival will be charged at 25% of the booking’s total amount.
  • Cancellations between 45 days and 31 days before arrival will be charged at 50% of the booking’s total amount.
  • Cancellations between 30 days and 15 days before arrival will be charged at 75% of the booking’s total amount.
  • Cancellations within 14 days of arrival will be charged at 100% of the booking’s total amount.

If we of any reason have to cancel your trip you will be offered the same or similar tour at another date or get 100% refund.

 

Cancellation due to illness/unforeseen events

Due to unforeseen circumstances, it is possible to cancel your visit with a refund up to 75% of the total amount. With unforeseen circumstances, we refer to;

Bereavement, illness or a severe accident that affected you, your travel companion, husband/wife, common-law spouse, your or partners parents, children or siblings.

Unforeseen and serious event outside your control, such as an extensive fire or flood in your residence which means that it is not reasonable to demand that you fulfil your contract.

You must be able to verify the reason that prevents you from carrying out your journey with a certificate from a doctor, authority or insurance company. A medical certificate must contain a diagnosis, the date of your first visit and the reason of why you are prevented from traveling. The certificate must be issued before the arrival date.

For you to get your refund, the cause of cancellation must be unforeseen, unexpected and of a nature that prevents you from carrying out your journey. This means that if you for instance do not have the necessary travel documents for the journey, it will not be regarded as a legitimate reason for cancelling.

 

Your obligations as guest

  • The contact details you provide us with when making a booking are our only way of contacting you. Please make sure they are correct.
  • Please read your confirmation carefully and check that all dates/times and products/services are booked according to your requirements. If not, please contact us to correct any misunderstandings immediately.
  • Follow any rules and instructions that apply to the use of accommodation, transfer, activity, etc. You are liable for all damage that is result of your or your company’s careless behaviour to our property.
  • When making your reservation, please let us know if you are disabled in any way, food allergies or other disabilities that might be useful for us to know about. Please be specific of what kind of special needs you might require, before arrival.

 

Passport and Visa information for visiting Sweden

Find out more about passport and visa for visiting Sweden here!

 

Complaints

Any errors that occur during your stay must be reported immediately to our staff. If you have not reported any complaints or errors during your stay and therefore neglected to give us the opportunity to correct any mistakes, you cannot demand any compensation afterwards. If you are not satisfied with your compensation, you have to notify us in writing within 14 days from arriving home.

 

Force majeure

Force majeure means unusual, unpredictable and unavoidable events that are outside of the organizers control, and that prevents the contract to be fulfilled. Circumstances that the organizer could not, within reasonable means, have foreseen and therefore could not have avoided or overcome. Including, but not restricted to, war, threat of war, riot, civilian insubordination or strike, authority measure, act of terrorism, nature- or industrial catastrophe, fire, severe weather conditions, flood, closed air ports, technical issues, maintenance issues or unforeseen changes made by airlines, such as time table changes, interruption in IT-infrastructure (including but not restricted to our web site). During these conditions the organizer is free from liability or other consequences.

 

Subject to change

We reserve us the right to change times, prices, payment, booking or discount conditions at will. Prices for coming seasons are always preliminary and are subject to change.